Shipping Policy

Shipment Processing

  • Most orders are processed within 1-2 business days, after which you will receive a tracking number through email.
  • In rare cases where the product is out of stock or the shipping date is delayed, we will inform you immediately through email.

 

Shipping Rates & Delivery Estimates

Shipping rate and estimated delivery time to different countries and regions may vary.

Zone Country/Region Shipping Rate Estimated Delivery Time
1 Mainland China $8 2-5 calendar days
2 Hong Kong,Taiwan $15 2-5 calendar days
3 United States $19 2-5 calendar days
4 Other countries and regions $25 2-5 calendar days
5 Argentina, Bahrain, Belarus, Bolivia, Bosnia & Herzegovina, Brazil, Chile, Ecuador, Georgia, Iraq, Kazakhstan, Kuwait, Martinique, Mauritius, North Macedonia, Qatar, Romania, Russia,  Saudi Arabia, Sri Lanka, Ukraine, United Arab Emirates By weight 5-7 calendar days

6

Israel

$60 5-7 calendar days

7

Australia, New Zealand

$40 2-5 calendar days
  • We offer free overseas shipping for orders over $500 for Zone 1, 2, 3 & 4. Discount will apply automatically at checkout.
  • For Zone 6,7 countries and regions, we provide free shipping for orders over $1000. For Zone 5 countries and regions, we provide free shipping for orders over $2000. Discount will apply automatically at checkout.

 

Shipping Courier

  • We use DHL Express, EMS, USPS, UPS, FedEx, or SF express to deliver your order, depending on factors such as your shipping address and our warehouse inventory. We will choose the carrier to best fit your shipment.
  • You will be notified with the corresponding shipping courier and the tracking number once the order is picked up by the courier.

 

Shipment Delivery

  • Please keep a close eye on the shipping status the courier provides and contact courier customer service if possible.
  • If your product is late or missing, please contact your local courier customer service as soon as possible. Once being informed, Yuji Lighting will try its best in contacting the courier to help find the product but is not responsible for the lost product while in the custody of the shipping carrier.
  • If a package is undeliverable due to an error with the carrier, the customer will need to contact their local carrier customer service representative to file a claim. Yuji Lighting will try its best in contacting the courier to help find the product but is not responsible for the non-delivery and the loss caused by the error with the carrier.
  • If your product is damaged during shipping, defective or that is not the product you ordered, please contact us within 3 calendar days of receiving. Yuji Lighting is not responsible for damage claims or shortages after 3 calendar days of receipt. See our return & exchange policy.

 

Customs, Duties and Taxes

  • Order destination country may levy fees such as tariffs and taxes that must be paid. Those charges are not included in your order total.
  • Yuji Lighting is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Shipment for Return & Exchange

If you still have questions about shipping, please feel free to contact us and we will be happy to help you.